Refund Policy of KENKAY MARKETING LLC and www.vickioneill.com
By using this site, https://www.vickioneill.com, you agree that all purchases you make are governed by the Terms of Use, the Privacy Policy, and this Refund Policy of KENKAY MARKETING LLC. Throughout this document, the course purchaser will be called "Student".
a) FOR COACHING AND CONSULTATIONS
All invoices are due upon receipt and must be paid before the first session. The amount and payment options are specified in the invoice. Client may pay for services rendered by Paypal, credit card via Stripe, or via bank transfer. Client understands and agrees that Client is financially responsible for all payments. No refunds are possible after the purchase has been made. However, if the service was for multiple sessions, refer to your contract for exact cancellation conditions. If you have a multi-session package but want to be released from the contract early, please email info@vickioneill.com and we will handle it on a case-by-case basis.
b) FOR ANNUAL MEMBERSHIPS
All membership contracts may be cancelled by the member "no questions asked" within 30 days. The cancellation should happen BEFORE the next payment date on multi-pay or the 30 days anniversary of the date the original purchase was made. You can qualify for a refund if you paid via annual pay minus the month you used, as long as the request was sent via email before the 30-day mark. After the 30-day mark, the member is responsible for the entire amount per the purchase contract but if you are on a multi-pay plan but want to be released from the contract early, please email info@vickioneill.com and we will review your refund eligibility on a case-by-case basis.
Memberships are subject to the duration described on the checkout page (12 months with renewal option or reoccurring payment terms). Make sure to read the details carefully prior to purchase to make sure you pick the right plan.
c) FOR COURSES
FULL REFUND POLICY
If the Student made an accidental purchase, he/she has 24 hours following submission of the payment to notify VICKI O'NEILL in writing via email sent to vicki@vickioneill.com in order to receive a full refund, making sure the conditions don't fall into the Refund Exclusions detailed in this Policy. Conditions for the full refund are that the materials were consumed (no logins, no % taken, and no live participation).
PARTIAL REFUND POLICY
The Student may still qualify for a 80% partial refund under the following conditions:
1) The request for a refund must be made in writing to info@vickioneill.com within 60 days of the purchase date. After 60 days, no refunds will be considered.
2) The refund request must be accompanied by proof of full completion and implementation of all modules and related homework during the time of active product ownership, with a written explanation why the methods did not work. VICKI O'NEILL and KENKAY MARKETING LLC reserves the right to reject any refund requests that do not submit sufficient proof or did not actively participate in the program. Participation is measured by the number of active logins, % of lesson completion and participation in live meetings. To qualify for partial refund, the Student must demonstrate they have put in the work to the fullest extent possible and still did not see any benefit.
3) The product was purchased at full price without discounts, duo deals, or sales coupons applied (no upsells or add on offers).
4) No other refunds have been issued to the Student within 12 consecutive months
5) The Student has not been terminated due to violation of the Terms of Use: https://www.vickioneill.com/terms-and-conditions
6) No claims have been filed against VICKI O'NEILL or KENKAY MARKETING LLC before writing to us at info@vickioneill.com
7) No defamatory statements have been made or negative reviews published about VICKI O'NEILL or KENKAY MARKETING LLC on any public or private forum by the Student.
8) The Student does not have outstanding balances due towards VICKI O'NEILL OR KENKAY MARKETING LLC
If the Student does not meet the above requirements, no refunds at all will be possible.
d) LIVE ONE-TIME WORKSHOPS
For live in-person or live virtual workshops, unfortunately, there are no refunds or cancellations. You will be given all related materials and the replay to use at your discretion. Thank you for your understanding!
e) MULTI-PAY PROGRAMS
For multi-pay plans where you are paying off a program in more than one payment, if you made an accidential purchase, you can cancel within 24 hours and receive a full refund. After that, you are liable for all payments. This is a binding contract so you are under obligation to pay in full.
f) SALES EXCLUSION
No refunds are executed on products that were purchased under a sale of any kind. All sales are final.
g) ACCESS TERMINATION
If you request a refund, you will immediately lose access to the materials.
h) FULL SATISFACTION
VICKI O'NEILL and KENKAY MARKETING LLC stand behind the high quality of our products and aims for full satisfaction so, if, at any time, the Student feels dissatisfied, we request that an email be sent to info@vickioneill.com and we will try our best to help. We are 100% committed to our students' success.